Delivery & Returns

Free delivery within three working days (with exception of flat pack furniture, Drop-shipped goods & all Mamas & Papas products which can be upto 10 days delivery) on all UK mainland orders over £49.99.
Orders on or under £49.99 will be subject to a handling/shipping charge of £5.99 (subject to stock availability). Pramcentre.co.uk are unable to dispatch Furniture to any of the areas listed in the chart below, with the exception of N. Ireland and Rep. Ireland, where delivery fee's may vary dependent on the weight of goods. One of our Team Members will contact you to advise of any further shipping charge which requires to be satisfied before dispatch can take place.

This excludes deliveries to Scottish Islands, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Jersey, Channel Islands, Orkney or Eire. You may also order on-line but please see table below for delivery charges.

V.I.B FREE delivery & assembly (selected range's only), free delivery & assembly will be added to your basket, if FREE delivery & assembly is not automatically added this offer does not apply to this product .

Please Note: FREE assembly applies to UK mainland only and excludes the following post code area's AB,IV, KW, PA & PH.

One of our sales advisors will contact you by telephone or email with regards to advise you when your goods will arrive. Selected items may take longer to deliver if we do not have stock. For furniture, selected changers and cot beds we use an outside transport company and goods may be delivered pallatised, for this service a £45.00 delivery surcharge may apply. For such deliveries we will contact you to arrange for the goods to leave the store you will then be contacted by our carriers to arrange a suitable delivery day and then the delivering depot will contact you 24 hours prior to delivery to arrange a time slot. Delivery prices quoted are for UK mainland delivery only.

All deliveries are made Monday to Friday between 9am and 6pm, please supply a mobile number on your order and our carrier will send a notification text the day of delivery with your tracking number and a time slot (please note that some deliveries of more than one parcel may be split if so you will receive a text message for each delivery)

Returns

You have the right to return your item/s within 14 days after the date we deliver the products to you. Any amounts you have been charged will be repaid to you by way of credit to your account within 14 days from the date that the goods are returned to store. You may return the products to us at your own expense or we can arrange for the item(s) to be collected (which will be arranged by one of our advisors) and will encure a £7.99 collection charge. Goods may also be returned to our store if previously arranged. Any products returned must be received by us in the same condition and packaging as we delivered them to you. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you withdraw please call us on 0141 552 3998 or e-mail sales@pramcentre.co.uk. Please note that customers returning item(s) outwith the UK must do this through their own means. 

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please do not hesitate to contact us on the information provided above.

If any of your items arrive damaged or are wrong please let us know as soon as possible and we will replace or collect.

Recycling and Packaging Policy

Pram Centre operates a recycling programme and often re-uses boxes to ship multiple small or lose items. We aim to use as little packaging and boxes as possible to reduce our carbon foot print and to reduce the risk of items becoming lost in transit. If you were expecting an item that has not arrived or the packaging looks different please check all boxes to conclude if any of your items are incorrect or missing. This will not affect you returning the item.

Most Boori orders will be delivered direct from the supplier and can take approx 6-8 weeks. There are also a delivery charge of £50.00 on selected items, this charge will be added to the basket when you select your items. Please note that Boori only deliver to the UK mainland, please note that Boori do not delivery to certain area's, but you will be notified. Please note we do not deliver Boori outside the UK mainland

If your goods do not arrive within three working days, e-mail or telephone us and we will contact the carrier.

All parcels we send are insured at no extra cost. Please note we are unable to send goods to BFPO addresses (Eire excluded).

A furniture delivery and assembly service can be offered across central Scotland. This will be carried out by our own transport and by experienced fitters. Please e-mail or call for prices and Areas covered.

International delivery charges are as follows. This price will either be added to your basket at checkout or if your order includes "complicated delivery" we will be in touch to discuss the charge.

Austria 

£13.00       

Belgium

£11.00

Bosnia

£30.00

Croatia

£22.00

Czech Republic

£11.00

Denmark

£14.00

Estonia

£18.00

Finland

£25.00

France

£13.00

Germany

£10.00

Greece

£30.00

Highlands & Islands  

£12.00

Hungary

£15.00

Iceland

£40.00

Isle of Man

£12.00

Italy

£18.00

Latvia

£18.00

Lithuania

£15.00

Luxembourg

£11.00

N. Ireland

£16.00

Netherlands

£10.00

Norway

£24.00

Poland

£13.00

Portugal

£18.00

Rep Ireland

£15.00

Serbia

£30.00

Slovenia

£12.00

Spain

£16.00

Sweden

£17.00

Switzerland

£14.00

 

 

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