Delivery & Returns

Free delivery within three working days (with exception of flat pack furniture, Drop-shipped goods & all Mamas & Papas products which can be upto 10 days delivery) on all UK mainland orders over £49.99.
Orders on or under £49.99 will be subject to a handling/shipping charge of £5.99 (subject to stock availability). Pramcentre.co.uk are unable to dispatch Furniture to any of the areas listed in the chart below, with the exception of N. Ireland and Rep. Ireland, where delivery fee's may vary dependent on the weight of goods. One of our Team Members will contact you to advise of any further shipping charge which requires to be satisfied before dispatch can take place.

This excludes deliveries to Scottish Islands, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Jersey, Channel Islands, Orkney or Eire. You may also order on-line but please see table below for delivery charges.

V.I.B FREE delivery & assembly (selected range's only), free delivery & assembly will be added to your basket, if FREE delivery & assembly is not automatically added this offer does not apply to this product .

Please Note: FREE assembly applies to UK mainland only and excludes the following post code area's AB,IV, KW, PA & PH.

One of our sales advisors will contact you by telephone or email with regards to advise you when your goods will arrive. Selected items may take longer to deliver if we do not have stock. For furniture, selected changers and cot beds we use an outside transport company and goods may be delivered pallatised, for this service a £45.00 delivery surcharge may apply. For such deliveries we will contact you to arrange for the goods to leave the store you will then be contacted by our carriers to arrange a suitable delivery day and then the delivering depot will contact you 24 hours prior to delivery to arrange a time slot. Delivery prices quoted are for UK mainland delivery only.

All deliveries are made Monday to Friday between 9am and 6pm, please supply a mobile number on your order and our carrier will send a notification text the day of delivery with your tracking number and a time slot (please note that some deliveries of more than one parcel may be split if so you will receive a text message for each delivery)

Returns

You have the right to return your item/s within 14 days after the date we deliver the products to you. Any amounts you have been charged will be repaid to you by way of credit to your account within 14 days from the date that the goods are returned to store. You may return the products to us at your own expense or we can arrange for the item(s) to be collected (which will be arranged by one of our advisors) and will encure a £7.99 collection charge. Goods may also be returned to our store if previously arranged. Any products returned must be received by us in the same condition and packaging as we delivered them to you. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you withdraw please call us on 0141 552 3998 or e-mail sales@pramcentre.co.uk. Please note that customers returning item(s) outwith the UK must do this through their own means. 

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please do not hesitate to contact us on the information provided above.

If any of your items arrive damaged or are wrong please let us know as soon as possible and we will replace or collect.

Recycling and Packaging Policy

Pram Centre operates a recycling programme and often re-uses boxes to ship multiple small or lose items. We aim to use as little packaging and boxes as possible to reduce our carbon foot print and to reduce the risk of items becoming lost in transit. If you were expecting an item that has not arrived or the packaging looks different please check all boxes to conclude if any of your items are incorrect or missing. This will not affect you returning the item.

Most Boori orders will be delivered direct from the supplier and can take approx 6-8 weeks. There are also a delivery charge of £50.00 on selected items, this charge will be added to the basket when you select your items. Please note that Boori only deliver to the UK mainland, please note that Boori do not delivery to certain area's, but you will be notified. Please note we do not deliver Boori outside the UK mainland

If your goods do not arrive within three working days, e-mail or telephone us and we will contact the carrier.

All parcels we send are insured at no extra cost. Please note we are unable to send goods to BFPO addresses (Eire excluded).

A furniture delivery and assembly service can be offered across central Scotland. This will be carried out by our own transport and by experienced fitters. Please e-mail or call for prices and Areas covered.

International delivery charges are as follows. This price will either be added to your basket at checkout or if your order includes "complicated delivery" we will be in touch to discuss the charge.

 

DPD Terms & Conditions 

DPD Local UK Limited (the "Company") accepts goods for carriage and other services subject to the Standard Terms and Conditions set out below (these "Conditions"). No agent or employee of the Company is permitted to alter or vary these Conditions in any way unless expressly authorised to do so by an Executive Director of the Company. 

Your attention is drawn to Conditions 10 and 11 which limit the liability of the Company, its employees and agents in certain circumstances. 

The Company reserves the right to unilaterally modify or supplement the Services (defined below) and these Conditions.

1. DEFINITIONS AND INTERPRETATION

1.1 In these Conditions:

(a) "Commodity Code" means the product specific code used to classify the goods comprised in any Consignment shipped internationally. 

(b) "Consignee" means the person to whom the Consignment is addressed. 

(c) "Consignment" means goods contained in one Delivery Item or any number of Delivery Items that are sent together from exactly the same address at one time in one load by or for the same Customer bearing exactly the same Delivery Address. 

(d) "Contract" means the contract of carriage or contract for other services between the Customer and the Company into which these Conditions shall be deemed to be incorporated. 

(e) "Customer" means the person, firm or company that enters into a contract of carriage or a contract for other services with the Company. 

(f) "Dangerous Goods" means goods classified as dangerous goods by UNECE from time to time or by the IATA Dangerous Goods Regulations (DGR) or goods which present a comparable hazard. Dangerous Goods are also goods which can cause direct physical damage, are capable of causing injury to people or to their health, or are physically dangerous to other goods. 

(g) "Delivery Address" means exactly the same address printed on the Delivery Item to which the Delivery Item is to be delivered under the Contract. 

(h) "Delivery Item" means an Expresspak, Freight Item, International Parcel, Parcel or Shop Parcel, as the case may be. 

(i) "ESCD" means an electronic signature capture device which is capable of receiving, storing and transmitting Customer and Consignee information or the person goods are delivered to, including signatures. 

(j) "Expresspak 1 (Service)" means the service of that name purchased by the Customer for an item or items which weigh up to 1kg placed in a single Expresspak 1 bag. 

(k) "Expresspak 5 (Service)" means the service of that name purchased by the Customer for an item or items which weigh up to 5kgs placed in a single Expresspak 5 bag 

(l) "Freight Item " means a single item or goods in bulk weighing over 30kgs but not more than 350kgs and measuring not more than 3 metres long. 

(m) "Homecall Parcel (Service)" means the service of that name purchased by the Customer for the delivery of a Parcel in the UK within 2 to 5 days. 

(n) "Intellectual Property Rights" means patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world. 

(o) "International Parcel (Service)" means the service of that name purchased by the Customer for a parcel which weighs no more than 31.5kgs in weight, is less than 1.75 metres in length, with total girth of less than 3 metres (calculated as length + 2 x height + 2 x width). 

(p) "International Services" means services supplied by the Company outside the United Kingdom including without limitation, International Parcel Services. 

(q) "Neighbour" means a person who lives or works in a property within 50 metres walking distance of the Delivery Address. 

(r) "Non-Compatible Item" means an item which:- 

(i) cannot be lifted by one person safely; 

(ii) exceeds 50kg in weight; 

(iii) does not have one or more flat surfaces; 

(iv) exceeds 1.4m in length; or 

(v) is a single item attached or affixed to a pallet for delivery with the pallet attached. 

(s) "Parcel" means an item which weighs up to 30 kgs, and with measurements of less than 1 metre long, 0.6 metres wide and 0.7 metres high and which has a total girth (length + height + width) of not more than 2.3 metres. 

(t) "Pickup (Services)" means the service where the Customer or the Consignee selects the option for the Parcel to be picked up or dropped off at a third party location, such as a local shop, which is close to the original Delivery Address ("Pickup Location") or where the Company elects to deliver the Parcel to such a third party location in accordance with Condition 8(e). 

(u) "Scan Record" means a laser created electronic record which is created by the Company. 

(v) "Service(s)" means the delivery services offered by the Company from time to time including, without limitation Expresspak 1 and Expresspak 5 Services, Homecall Parcel Services, International Services, Pickup, Shop Parcel Services and any delivery services offered by the Company in relation to Parcels and Freight Items. 

(w) "Shop Parcel (Services)" means an item weighing up to 20kgs in weight, and with measurements of not more than 0.60 metres long, 0.60 metres wide and 0.60 metres high with no two sides exceeding 1.2m collectively, which is delivered to or collected from a Pickup location.

1.2 Interpretation

(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality); 

(b) A reference to a party includes its personal representatives, successors or permitted assigns; 

(c) A reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted; 

(d) Any phrase introduced by the terms "including", "include", "such as", "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and 

(e) A reference to "writing" or "written" does not include e-mails, unless expressly stated otherwise.

2. GENERAL

(a) The Company agrees, subject to the Customer's compliance at all times with these Conditions, to carry Consignments agreed by the Company and the Customer, or to store goods in a building occupied by the Company, or to provide other services as agreed by the Company and the Customer. 

(b) The Company is not a common carrier which means that it may refuse to carry the Customer's goods at its discretion. The Company will accept goods for carriage only on these Conditions. 

(c) If Conditions 2(a) or 2(b) above are not met, the Company reserves the right to terminate the Contract immediately. 

(d) These Conditions apply to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. 

(e) The Customer shall be deemed to have notice of and accepts these Conditions if and as soon as an order is placed with, or tender is accepted from, the Company for the carriage of goods or other services. 

(f) The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. 

(g) The Company reserves the right to inspect all Consignments for goods including, but without limitation, those which may be: 

(i) Dangerous Goods; 

(ii) incompatible with the Company's network; 

(iii) incapable of carriage to the country of destination within the Company's standard procedures, customs, declarations and handling methods; or 

(iv) non-compliant with any law. 

(h) For shipments outside the EU, the Customer shall, in relation to each of the goods comprised in each Consignment, provide the Company with: 

(i) a commercial invoice (including a clear, accurate and unambiguous description of the goods) or electronic data where applicable; 

(ii) a Commodity Code for each of the goods; 

(iii) written notification in advance of any Consignments and/or goods comprised within Consignments which are not standard or permanent exports (for example, temporary exports such as repairs that will be returned to the UK); and 

(iv) any information required by any relevant customs authorities or the Company. 

(i) The Customer acknowledges and agrees that: 

(i) in relation to the goods, the Customer is either solely beneficially entitled to the goods or has the authority of all those interested in the goods to enter into this contract and to bind them to its terms; 

(ii) it is the exporter of the goods comprised in any Consignment and will be responsible for the accuracy of all information supplied to the Company; 

(iii) if there is any missing data, an incomplete or incorrect invoice, this may result in the Delivery Item(s) being held or returned; and 

(iv) if any Commodity Code is missing, the Company may (at its option); 

1. use the general Commodity Code based on the description of the goods given by the Customer; or 

2. hold the goods pending receipt of the Commodity Code from the Customer or return the goods to the Customer; 

but the Company accepts no responsibility if the Commodity Code used is incorrect and the Customer shall indemnify the Company in accordance with Condition 13(a).

3. PARTIES AND SUB-CONTRACTING

(a) Where the Customer is not the owner of some or all of the goods carried or stored, the Customer shall be deemed for all purposes to be the agent of the owner(s) and that if any other person has an interest in the goods the Customer is acting as his fully authorised agent. 

(b) The Company may employ any other carrier or warehouseman to fulfil the Contract. Any such carrier shall be entitled to sub-contract and these Conditions shall apply to such carriers on like terms.

4. GOODS NOT ACCEPTED FOR CARRIAGE OR STORAGE

(a) The Company shall not accept certain goods for carriage or storage, including, but not limited to, any of the following goods: 

(i) Dangerous Goods, hazardous goods, flammable goods; or 

(ii) firearms, tobacco products, works of art, jewellery (including watches), cash, glass or any articles (or part of them) that are made up of glass, porcelain, earthenware or other similar materials, documents which can be exchanged for cash or goods or services (for example cheques, vouchers with a face value, event tickets), personal effects, precious metals (including gold or silver items), antiques, furs or any other valuables, alcohol including wines, beers and spirits, liquids of any kind, televisions or monitors with screens larger than 37", body parts or human remains, living or dead animals, fish or birds, or any living organism of any type (including trees and plants), food (unless the Customer complies strictly with the Company's requirements for the carriage of food (details available on request)) and "Non Excepted Batteries"; or 

(iii) any goods prohibited by the law or regulation of any government or public or local authority of any country where the goods are carried; or 

(iv) any goods which require temperature controlled transport; 

unless an Executive Director of the Company has notified the Customer in writing that they are accepted and, unless such notice has been given in writing, the Company shall have no liability whatsoever, including losses arising from negligent acts of the Company, in respect of them. 

(b) The Company may impose additional restrictions depending upon destination of delivery and the service being provided. The Customer acknowledges that regulatory and custom clearances may be required for certain goods, which may extend the transit time and may delay delivery. 

(c) The Company reserves the right to reject or destroy Consignments at its reasonable discretion, including for reasons of security or safety and shall have no liability whatsoever, including losses arising from such rejection or destruction.

5. GOODS NOT MEETING SERVICE DESCRIPTION

(a) If the Customer books or requests the collection of goods which do not meet the description of the relevant Service in Condition 1, the Company reserves the right: 

(i) to refuse to collect the goods even if the Customer has been given a consignment or order number; 

(ii) (if the Company collects the goods), to refuse to store or deliver goods and to return the goods to the Customer as soon as reasonably practicable, but at the Company's cost; 

(iii) (if the Company collects and stores or delivers the goods), to process the goods as "Freight Item(s)" which means in particular that the Company will charge the Customer according to its freight tariff and its liability for loss or damage under these Conditions will be on the basis that the goods are a Freight Item. 

(b) Where the Company returns the goods to the Customer under Condition 5(a)(ii) these Conditions shall apply to the carriage of the goods (except Condition 9) but the Company shall have no liability to the Customer whatsoever for the Company's failure to deliver the goods.

6. CUSTOMER WARRANTY

(a) The Customer warrants, undertakes and represents that: 

(i) the goods have been properly and sufficiently packaged and labelled for the intended Service and destination, so that the Consignment will not be lost or damaged whilst being transported, or cause injury or damage to any person or any property or other goods; 

(ii) the labelling on the Consignment includes the full address, postcode or zip code of the person or company sending the package and the Consignee; 

(iii) it will correctly pack any Expresspak 1 or Expresspak 5 item(s) in accordance with the correct dimensions and weight, otherwise the goods will be processed as either Parcel(s) or Freight Item(s) according to their weight or measurements; 

(iv) the goods comprised in any Consignment are not subject to any licences, permits, certificates, restrictions, or anti-dumping or countervailing laws or regulation; 

(v) the goods are not destined for any country, company, organisation or individual that are subject to any export control list; 

(vi) all plant, power or labour required by the Company is available for loading and unloading any Consignment at any collection or delivery point specified by the Customer or recipient; 

(vii) it will inform the Consignee of the delivery details of the Consignment. The Company may impose a charge upon the Customer for each or any wasted journey made in attempting to deliver the goods; 

(viii) where the Cu

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